Privacy And Cookie Policy

PRIVACY AND COOKIE POLICY

askdoktor.com
Effective Date: 05.05.2025
Data Controller: 3Gen Teknoloji İth. İhr. Tic. Ltd. Şti.
Address: Acıbadem Mah. Asafbey Sok. Imer Apt. No:7/A Kadıköy / İstanbul / Türkiye
Email: info@askdoktor.com
Phone: +90 216 599 03 59

1. Purpose and Scope

This Privacy and Cookie Policy explains how and for what purposes personal data of users who visit or register on the askdoktor.com website and mobile application are collected and protected. It also informs you about the cookies used on the platform and your options for managing them.

2. Data Collected

askdoktor.com may collect the following personal data:

• Full name, email address, phone number, and physical address
  
  
• Health-related information voluntarily provided by the user
  
  
• Payment and transaction data
  
  
• IP address, device information, session duration, and traffic logs
  
  
• Website usage behavior (page views, clicks, time spent, etc.)
  
  

3. Purposes of Data Processing

Your personal data are processed for the following purposes:

• To provide online consultation services
  
  
• To manage payments and invoicing
  
  
• To provide customer support
  
  
• To ensure system security and conduct performance analysis
  
  
• To fulfill legal obligations
  
  

4. Data Sharing

Your personal data may be shared only to the extent necessary and in accordance with legal obligations with the following:

• Legal authorities (e.g. courts, tax office, regulatory agencies)
  
  
• Payment infrastructure providers
  
  
• Technical support and hosting service providers
  
  

5. Data Retention

Your personal data are securely stored:

• For the duration of the contractual relationship
  
  
• For the period required by applicable legislation
  
  
• Or until your deletion request is processed
  
  

6. Security

Your data are protected through:

• Secure servers
  
  
• SSL encryption
  
  
• Access logs
  
  
• Access-controlled systems
  
  

All staff and third-party service providers are bound by confidentiality obligations.

COOKIE POLICY

1. What Are Cookies?

Cookies are small text files sent to your browser and stored on your device when you visit a website. They help us recognize you, personalize the service, and analyze site usage.

2. Types of Cookies Used

3. How to Control Cookies?

You can reject or allow certain types of cookies through your browser settings. Please note that disabling some cookies may affect the functionality of certain parts of the website.

Cookie settings for popular browsers:

• Google Chrome
  
  
• Mozilla Firefox
  
  
• Safari
  
  

(Links can be added as needed.)

4. Third-Party Cookies

askdoktor.com may use third-party cookies to enhance user experience via tools such as Google Analytics and Facebook Pixel. These cookies are under the control of the respective third parties and subject to their own privacy policies.

5. Updates and Revisions

This Privacy and Cookie Policy may be updated from time to time. Any updates will be published on our website and will become effective upon posting. Users are advised to review the policy regularly.

6. Your Rights

Under Article 11 of the Turkish Personal Data Protection Law (KVKK), you have the right to:

• Access your personal data
  
  
• Request correction or deletion
  
  
• Inquire about the purposes of data processing
  
  
• Learn whether your data has been shared with third parties
  
  
• Object to automatic decision-making (profiling)
  
  
• Request compensation if you suffer damage as a result of unlawful processing
  
  

For any requests, please contact us at: privacy@askdoktor.com

Your privacy matters to us. By using askdoktor.com , you acknowledge that you have read and accepted this policy.