GDPR & KVKK

INFORMATION NOTICE ON THE PROTECTION OF PERSONAL DATA (GDPR & KVKK)

(Prepared in accordance with the Law No. 6698 on the Protection of Personal Data)

As 3Gen Teknoloji İth. İhr. Tic. Ltd. Şti., in our capacity as the data controller, we prioritize the security of your personal data. This clarification text has been prepared in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”) to inform you about the processing of your personal data.

1. Data Controller Information

• Company Name: 3Gen Teknoloji İthalat İhracat Ticaret Limited Şirketi
  
• Address: Acıbadem Mah. Asafbey Sok. Imer Apt. No:7/A Kadıköy / İstanbul / Türkiye
  
• Phone: +90 216 599 03 59
  
• Email: info@askdoktor.com
  
• Website: https://askdoktor.com
  

2. Processed Personal Data

Within the scope of the services provided through askdoktor.com, the following personal data may be processed:

• Identity Information (Name, Surname, Turkish ID No – if required)
  
• Contact Information (Phone number, email, physical address)
  
• Health Information (Voluntarily provided by the user during consultations)
  
• IP Address and Cookie Records
  
• User Transaction Information (Login/logout logs, activity history)
  
• Payment Information (excluding card details – encrypted transaction records)
  

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

• To provide services to the user and manage membership processes
  
• To deliver online consultation services
  
• To carry out billing and accounting operations
  
• To conduct customer support and communication
  
• To fulfill legal obligations
  
• To improve service quality and ensure security
  
• To analyze user behavior and perform statistical evaluations
  

4. Legal Grounds and Methods of Data Collection

Your personal data are collected and processed through the website, mobile app, email, phone, forms, or during registration, based on the legal grounds set out in Articles 5 and 6 of the KVKK:

• Establishment and performance of contracts
  
• Explicit consent
  
• Compliance with legal obligations
  
• Legitimate interests of the data controller
  

5. Data Sharing

Your personal data may be shared only to the extent necessary and for the purposes listed below:

• With public authorities, courts, and legal institutions (if required by law)
  
• With service providers (e.g., payment processors, customer support services)
  
• With authorized consultants, IT providers, and secure hosting companies
  

Data are not transferred abroad and are stored within Türkiye (unless otherwise explicitly consented based on server location).

6. Your Rights Under KVKK

Pursuant to Article 11 of the KVKK, you have the following rights:

• To learn whether your personal data are processed
  
• To request information if your personal data are processed
  
• To learn the purpose of processing and whether data are used appropriately
  
• To learn the third parties to whom data are transferred (domestically or abroad)
  
• To request correction of incomplete or inaccurate data
  
• To request deletion or destruction of data in accordance with KVKK
  
• To request notification of such actions to third parties
  
• To object to results arising from automated analysis
  
• To request compensation if you suffer damage due to unlawful processing
  

7. Contact for Requests

You can submit your requests regarding the above rights to kvkk@askdoktor.com either in writing or via email. Your application will be answered within 30 days free of charge.

Additional Information Under the General Data Protection Regulation (GDPR – EU 2016/679)

As askdoktor.com, we fully comply with the GDPR regarding the processing of personal data of our users residing within the European Union.

1. Data Controller in the EEA

When providing services within the European Economic Area (EEA), the data controller is:
3Gen Teknoloji İth. İhr. Tic. Ltd. Şti.

2. Purposes of Processing and Legal Basis

Under Article 6 of the GDPR, personal data may be processed based on the following legal grounds:

• Processing necessary for the performance of a contract (e.g., delivering services)
  
• Processing based on explicit consent (e.g., health data, marketing, cookies)
  
• Compliance with a legal obligation
  
• Protection of our legitimate interests (e.g., ensuring system security)
  

3. Data Retention Period

Data are retained only for as long as necessary to fulfill the intended purposes and are securely deleted or anonymized thereafter.

4. Data Transfers

Your personal data may be transferred outside the EEA only if necessary for service delivery. In such cases, appropriate safeguards (e.g., adequacy decisions, standard contractual clauses) are ensured.

5. Your Rights Under GDPR

You have the following rights:

• Right of access
  
• Right to rectification
  
• Right to erasure (right to be forgotten)
  
• Right to restriction of processing
  
• Right to data portability
  
• Right to object
  
• Right not to be subject to automated decision-making, including profiling
  

You may contact us at gdpr@askdoktor.com to exercise these rights. All requests will be handled within 30 days in accordance with GDPR.

Effective Date: 05.05.2025
Data Controller: 3Gen Teknoloji İth. İhr. Tic. Ltd. Şti.