Cancellation and Refund

CANCELLATION AND REFUND POLICY

The services offered through askdoktor.com are online consultancy services provided in a fully digital and personalized format. These services are considered exceptional service types under applicable legislation.

1. Right of Withdrawal

According to Article 15 of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts:

• For services that are performed instantly in an electronic environment,
  
• For intangible goods delivered immediately to the consumer,
  

the right of withdrawal does not apply.

By making payment and accessing the service, the user expressly acknowledges that the service may begin immediately and that the right of withdrawal cannot be exercised.

2. Cancellation of Scheduled Appointments

If the service is provided as a scheduled appointment for a future date:

• If a cancellation request is made at least 24 hours in advance, a refund or rescheduling to another date is possible.
  
• Cancellation requests made less than 24 hours before the appointment are not eligible for a refund.
  

All cancellation requests must be submitted in writing to info@askdoktor.com.

3. Cancellation by the SELLER

In cases where the service cannot be provided due to system errors, the unavailability of a professional, or force majeure events, the user will be notified, and the fee will be refunded through the original payment method or the appointment will be rescheduled.

4. Refund Process

Approved refunds will be returned to the user’s account within 3 to 10 business days, depending on the payment method.

askdoktor.com initiates the refund process as soon as possible; however, it is not responsible for any delays caused by banks or intermediary institutions.

5. Contact

For all cancellation and refund-related requests, you may contact us through the following channels:

• Email: support@askdoktor.com
  
• Phone: +90 216 599 03 59
  
• Support form: https://askdoktor.com/iletisim
  

Note: This policy is subject to updates in accordance with legal regulations. The most current version is always published on askdoktor.com.